I found my way into a Games Workshop retail store last night. I was excited to learn about the store. I was hoping that a GW retail outlet would be something special. The manager was friendly and knowledgeable. He knew the games and army compositions and the lore. He offered constructive tips on how to get air support for my Beastmen army and even gave me cost saving modelling tips. From a customer service perspective the GW retail store met my expectations.
From a stock standpoint not so much. There wasn’t anything in the store that I couldn’t get at a FLGS. I was hopeful that the GW store would carry finecast models and have more rare units on the shelves. The store merchandise focused on all the new stuff and lacked a used section or a sale price/clearance area.